Frequently Asked Questions
🌲 Does WilderGuide work offline without cell reception?
Yes! WilderGuide was built from the ground up for the backcountry. All species checklists, offline guide photos, and your sighting logs are stored directly on your phone. When you return to Wi-Fi, your discoveries automatically back up to your account.
🔄 How do I restore my purchases or Unlimited Membership?
Open the Profile tab in the app, scroll down to your Membership card, and tap "Restore Cloud Purchases". As long as you are signed in with the same Apple ID or Google account that made the purchase, your packs will immediately unlock.
🎧 How do I listen to the Trail Audio Guides?
In the Field Journal tab, choose any ecosystem pack (like Redwoods or Kelp Forest) and tap the "Listen to Audio Guide" banner right beneath the description. You can put your phone in your pocket with headphones while searching!
👥 How do Team Expeditions work?
In the Expeditions tab, you can create a team and share your unique 6-digit Team Code with family and friends. When team members log species sightings in the field, they appear on your team's live field board.
🗑️ How do I delete a sighting or delete my account?
To delete a photo or sighting, open the species in your Journal and tap "Edit Sighting". To permanently delete your entire account and all cloud data, go to Profile ➔ Account ➔ Delete Account or email our support desk.